PRIVACY AND COOKIES POLICY

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This Privacy and Cookies Policy ("Policy") governs the access and use of the website operated by Denara Group Ltd, a company incorporated in the Abu Dhabi Global Market ("ADGM"), UAE, including its subsidiaries, divisions, and branches (collectively referred to as "Denara Group," "we," "our"). This Policy applies to all documents, data, materials, and other information made available through the website. We recognize the importance of your privacy and are committed to protecting your personal data in compliance with applicable privacy laws.

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Please read this Privacy and Cookies Policy along with the Terms of Use of Denara Group, which is incorporated into this Policy by reference. By using the Denara Group website, you consent to the collection, storage, processing, and transfer of your personal information as described in this Policy. This Policy applies to all visitors and users ("User(s)," "you," "your") who access or use our website.

1. PURPOSE OF THIS POLICY

At Denara Group, we understand the importance of protecting your personal data. This Policy describes how we collect, process, and manage users’ personal data through the website, which is developed to offer Denara Group services.

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2. ACCEPTANCE

By accessing and using our services, you consent to and accept the terms of this Policy. If you do not agree or consent to any aspect of this Policy, you may withdraw your consent at any time and discontinue the use of our services.

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3. THE PERSONAL DATA DENARA GROUP COLLECTS FROM USERS

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Denara Group collects personal data to provide, develop, and enhance our products and services, including technical infrastructure, security, compliance, fraud prevention, and customer support. We are committed to exercising due diligence to ensure compliance with applicable laws and regulations, particularly concerning the prevention of money laundering and terrorist financing.

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The personal data we collect from Denara Group Users includes, but is not limited to:

a. Retail Users:

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  • Full name
  • Date of birth
  • Email address
  • Residency
  • Telephone number
  • Employment status
  • Government-issued identity or driving license
  • Passport details

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b. Browser Information:

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  • IP address
  • Login information
  • Browser type and version
  • Time zone setting
  • Website
  • Operating system
  • Transaction history
  • Pages accessed and links clicked

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c. Log Information:

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  • Device-specific information
  • Location
  • System activity
  • Uniform Resource Locators (URL)
  • Data collected via cookies

4. WHY USERS’ PERSONAL DATA IS USED

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We may use personal data for the following purposes:

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  • To communicate with the user
  • To comply with legal and regulatory obligations
  • To detect and prevent fraud and credit risks
  • To provide, troubleshoot, and improve Denara Group services
  • To enforce our Terms of Use
  • To provide customer support
  • To ensure quality control
  • To ensure network and information security
  • To enhance and personalize the user experience
  • To facilitate corporate acquisitions, mergers, or transactions
  • To engage in marketing activities
  • For transaction services

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5. DATA TRANSFER

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5.1 We may share your personal data with selected third parties, including business suppliers, distributors, and subcontractors, when necessary for the delivery of our services, or when there is a legal basis to do so. These third parties only collect, use, and disclose your information as directed by this Policy.

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5.2 Denara Group complies with applicable data protection regulations and will only share information under the circumstances required by law, including:

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  • With regulatory bodies in the UAE in cases of suspicious activity, including fraud, money laundering, or terrorist financing.
  • To service providers for streamlined verification processes
  • With affiliates and business partners as part of conducting business and offering services.

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5.3 We ensure that service providers and business partners who process personal information acknowledge confidentiality obligations and are committed to complying with all applicable privacy laws.

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6. PROTECTION AND STORAGE OF PERSONAL DATA

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6.1 Denara Group implements physical, technical, administrative, and procedural safeguards to protect users’ personal data. We use firewall barriers, encryption techniques, and authentication procedures to maintain the security of users’ online sessions.

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6.2 Please note that we do not guarantee the security of data transmitted via email, phone, or SMS until such data reaches our network domain.

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7. DATA RETENTION

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7.1 Denara Group will retain a copy of all user data for five (5) years following the termination of the user's relationship with our services.

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7.2 In cases of suspicious activity or investigations into users or transactions, Denara Group may retain records beyond the prescribed retention period to comply with legal and regulatory obligations.

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8. GENERAL DATA PROTECTION REGULATIONS OF THE EU

If you are located in the EEA, Denara Group will comply with GDPR laws when transferring your personal data outside the EEA.

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EU users have the following rights:

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  • Request Access: Receive copies of your personal data.
  • Request Erasure: Request deletion of personal data unless we are legally required to retain it.
  • Request Restriction of Processing: Object to the processing of personal data.
  • Request Transfer: Request that your personal data be provided in a machine-readable format.

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9. COOKIE POLICY

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Cookies are small text files placed on your device to track your browsing history and improve your experience on our website.

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We use the following types of cookies:

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  • Session Cookies
  • Persistent Cookies
  • First-party Cookies
  • Third-party Cookies
  • Google Analytics Cookies
  • Facebook Pixel
  • Essential Cookies
  • Functionality Cookies
  • Performance Cookies
  • Marketing Cookies

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You can manage your cookie preferences through the Cookie Consent Manager or your browser settings.

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10. MODIFICATIONS

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Denara Group reserves the right to modify or update this Policy at any time. Changes will be indicated at the top of this page. By continuing to access the website, you agree to the updated content.

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11. CONTACT INFORMATION

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For any comments, questions, or concerns regarding this Policy, you may contact us at [legal@denaragroup.com].

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